Absolutely appalling. British Airways used to be the pride of the nation, but now they’re nothing more than a budget airline at premium prices. My flight was delayed for three hours with zero communication, the cabin was looking distinctly tired, and the service was a total shambles. Honestly, you’re better off flying with Ryanair; at least they don’t pretend to be something they’re not. A farcical experience from start to finish.

I’ve been flying with BA for over 20 years, but I think this was the final straw. It is honestly heartbreaking to see how far the "flag carrier" has fallen.



We flew from Heathrow T5 to Munich last week. The flight was delayed by two hours with absolutely zero communication from the staff at the gate—it was an absolute shambles. When we finally boarded, the plane was filthy; there were crumbs on my seat and the tray table was sticky.



The worst part is that they still charge premium prices, yet everything else has been stripped away. You pay hundreds of pounds and don't even get a complimentary bottle of water or a sandwich anymore? It feels like flying Ryanair or easyJet, but you're paying double the price.



To top it all off, they lost my luggage on the way back. It took three days to get it delivered. British Airways used to mean quality and service, but now they are just a budget airline in disguise. Shocking service. I’ll be taking my business elsewhere next time.

I used to be a loyal BA flyer, but my recent trip from Heathrow was shocking. The flight was delayed by over three hours with absolutely zero communication from the staff at the gate. We were just left standing there.



When we finally boarded, the cabin was filthy—there were crumbs on my seat and the tray table was sticky. It feels like they are cutting costs everywhere but still charging full price. To top it off, they lost my checked bag, and their customer service line is just an endless loop of automated messages. It is impossible to speak to a human. Save your money and fly with literally anyone else.

The flight itself was fine, but the check-in process at Heathrow was chaotic. Long queues and confusing signage made it stressful. The crew on board were friendly, and the seating was comfortable, but the airport experience brought my rating down.

I love their frequent flyer program. Collecting Avios points makes every trip more rewarding, and I’ve used them for free upgrades. The flights themselves are generally comfortable, with attentive crew and decent food.

Check-in at Gatwick was extremely slow, and the staff seemed unprepared for the volume of passengers. In-flight service was okay, but I felt the overall experience was below expectations for a major airline.

Flying to Paris was smooth and pleasant. I appreciated the timely departure, friendly crew, and hassle-free baggage handling. It made a typically stressful trip feel easy and enjoyable.

The flight was okay, but nothing special. Boarding was slightly delayed, and the food was average. The crew were polite, though, and the seats were comfortable enough for a short flight. Not a bad experience, but not outstanding either.

Economy class was surprisingly comfortable. I liked the seat spacing, the selection of entertainment, and the professionalism of the crew. The meal could have been better, but overall, a solid experience for a long-haul flight.

Absolutely terrible experience. Lost luggage, rude staff, and no assistance provided at the airport. I will avoid flying with them in the future. The airline did little to compensate for the inconvenience.

I recently flew business class and was impressed. The seat converted into a fully flat bed, and the meals were excellent. The crew were attentive and friendly throughout the flight. It was worth every penny for comfort and service.

My flight was delayed by over three hours without clear updates. The staff seemed overwhelmed, and I was disappointed with the lack of snacks offered during the wait. The in-flight experience was okay once we took off, but the airport handling was poor.

I often fly for work and appreciate that the online booking system is easy to use. Seats are generally comfortable, and the service is reliable. Sometimes flights are delayed, but the staff always keep passengers informed. Good overall experience.

I had an excellent flight from London to New York. The seats were comfortable, the staff attentive, and the meals were surprisingly good for an airline. Boarding was smooth, and the entertainment system had plenty of options. Overall, a very pleasant experience.

Flight was fine, but the airport lounge was overcrowded, and finding a place to sit was difficult. Once on board, the experience was better, but the pre-flight chaos lowered my satisfaction.

The cabin crew were polite and attentive, and the seating was comfortable for the long-haul flight. The in-flight entertainment had a wide variety of options. Delays were minimal, so overall a good experience.

I had a negative experience due to a long delay and poor communication from staff. The flight itself was okay, but the frustration at the airport really impacted my trip.

I had a wonderful experience flying to Rome. Smooth check-in, friendly staff, and comfortable seats. The food was surprisingly good, and everything ran on schedule. Would definitely fly again.

The service was average. Flight attendants were polite, but the meals were bland, and the entertainment options were limited. Boarding was slow as well. Not terrible, but nothing exceptional.

Everything went well on my recent flight to Madrid. Seats were comfortable, crew were professional, and the flight departed on time. A minor delay in luggage delivery was the only issue.

Lost baggage and extremely rude staff ruined the trip. The airline made no effort to help. Would not recommend flying with them.

I enjoyed my short-haul flight. Boarding was efficient, the crew was attentive, and the journey was smooth. I especially liked the online check-in process — simple and quick.

Overall, a positive experience. Flight departed on time, staff were friendly, and the in-flight entertainment kept me occupied. Would fly again, though meals could be slightly better.